giosg Podcast

Harnessing AI and Creativity: Leadership Insights from Hanna Kollberg

Daniel Paul — Mon, 24 Feb 2025 09:43:41 GMT

In this episode of the Digital Customer Experience Podcast by giosg, host Daniel Paul sits down with Hanna Kollberg from Telia, a visionary leader in strategy, data, and market research.

Currently thriving in the telecom industry, Hanna shares her unique perspectives on leadership, innovation, and the intersection of AI and creativity. From horseback riding to AI-driven transformation, this conversation is packed with insights for leaders navigating the digital age.

Bridging the Gap: The Future of Digital Customer Experience with Morten Friis-Olsen

Daniel Paul — Tue, 18 Feb 2025 11:19:55 GMT

In this episode of the Digital Customer Experience Podcast by Giosg, host Daniel Paul sits down with Morten Friis-Olsen, Chief Marketing Officer at Semler Group. Morten, known for launching the Audi e-tron and revolutionizing automotive marketing, shares his insights on digital transformation, AI integration, and customer engagement trends in the automotive industry.

From ROPO (Research Online, Purchase Offline) strategies to next-best-action AI modelling, Morten dives deep into how Semler is shaping the future of automotive sales and customer experience.

From Trucks to Transformation: How Scania is Driving AI Adoption

Daniel Paul — Tue, 18 Feb 2025 11:08:58 GMT

In this episode of the Digital Customer Experience Podcast by giosg, host Daniel Paul sits down with Patrik Hedljung, AI Catalyst at Scania, to explore how one of the world’s leading commercial vehicle manufacturers is embracing AI and digital transformation.

Patrik’s unique journey from HR to IT, together with his passion for innovation, sheds light on how organizations can navigate the complexities of integrating AI into their operations while keeping human connections at the forefront.

Balancing Tech and Humanity in Customer Experiences with Jenny Garneij

Daniel Paul — Thu, 17 Oct 2024 07:41:42 GMT

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In the latest episode of The Digital Customer Experience Podcast, host Daniel Paul sits down with Jenny Garneij, EVP of People and Change at Tele2, to explore the future of digital customer interactions, AI's impact on the telecom industry, and the importance of authentic customer experiences. From AI's role in automating tasks to the cultural shifts needed to enhance customer trust, Jenny sheds light on how Tele2 navigates these complex landscapes.

Leadership and the Future of Beauty in the Digital Age with Lina Hasic

Daniel Paul — Mon, 08 Apr 2024 07:24:54 GMT

In an era where digital transformation dictates the tempo of business innovation, understanding the evolving landscape of customer experience becomes paramount. The recent episode of the Digital Customer Experience podcast, brought to you by Giosg, featured an insightful conversation with Lina Hasic Head of Ecommerce & Growth Marketing at parfym.se, a luminary in the spheres of FMCG, retail, and e-commerce. This blog post dives into the key takeaways from the discussion, offering a glimpse into the future of customer engagement in the digital realm.

The Future Of Healthcare With AI-Driven Strategies - Marco Andre

Daniel Paul — Tue, 02 Apr 2024 07:17:16 GMT

In the latest episode of the Digital Customer Experience podcast by Giosg, host Daniel Paul delves into the intersection of AI and pharma marketing with Marco Andre, a distinguished AI executive and global head of marketing and GenAI excellence at Novartis. This conversation sheds light on the evolving digital customer experience landscape, emphasising AI's transformative power in the pharmaceutical industry.

Leading the Charge in Telecom Innovation for a Sustainable Future

Daniel Paul — Fri, 22 Mar 2024 12:25:07 GMT

Welcome to a captivating Digital Customer Experience podcast session, where we unfold the marvels of artificial intelligence in revolutionizing customer engagement. Hosted by Daniel Paul, this episode features Robin Wong, an acclaimed leader in digital innovation, as we delve into the transformative journey of AI across industries.

Giosg, a leading SaaS provider, brings this enlightening conversation to the forefront, showcasing the seamless integration of AI in enhancing sales, marketing, and customer support for global brands.

Driving Forward with Software-Driven Vehicles Umar Zakir Abdul Hamid

Daniel Paul — Thu, 14 Mar 2024 08:18:55 GMT

In this whirlwind journey through the digital transformation of the automotive industry, we had the pleasure of chatting with Dr. Umar Zakir Abdul Hamid on our latest episode of the Digital Customer Experience Podcast. Hosted by Daniel Paul, this episode takes us on an insightful ride into the future of mobility, where autonomous driving, electric vehicles, and connectivity take center stage.

Steering Towards a Greener Future with Jessica Span

Daniel Paul — Thu, 07 Mar 2024 07:56:30 GMT

In the latest episode of the Digital Customer Experience podcast, hosted by Daniel Paul, we delve into the remarkable journey of Volvo Cars Sweden, under the leadership of Jessica Spahn, Managing Director. From embracing electric vehicles to innovating customer experiences, Volvo is setting new standards in the automotive industry. Join us as we explore Volvo's commitment to sustainability, technological advancements, and customer-centricity.

The Intersection of Tradition and Innovation in Car Sales - Rikke Aagaard Petersen

Daniel Paul — Thu, 22 Feb 2024 09:00:52 GMT

In an enlightening episode of the Digital Customer Experience Podcast by Giosg, we were joined by Rikke Aagaard Petersen, the dynamic Head of Marketing and Communications at Volvo Car Denmark. With an impressive career that spans various cultures and languages, Rikke brings a unique perspective to Volvo's strategic vision, particularly in the realms of digital transformation and the shift towards electric vehicles (EVs).